Process Quality Assurance ensures the process is followed and quality solutions are produced.
Intent: Identify causes of selected outcomes and take action to either prevent recurrence of undesirable outcomes or ensure recurrence of positive outcomes.
Value: Addressing root cause issues eliminates rework and directly improves quality and productivity.
Maturity Level 1
PQA 1.1 Identify and address process and work product issues.
Maturity Level 3
PQA 3.1 Identify and record opportunities for improvement during quality assurance activities.
Maturity Level 2
PQA 2.1 Develop, keep updated, and follow a quality assurance approach and plan based on historical quality data.
PQA 2.2 Throughout the project, objectively evaluate selected performed processes and work products against the recorded process and applicable standards.
PQA 2.3 Communicate quality and non-compliance issues and ensure their resolution.
PQA 2.4 Record and use results of quality assurance activities.
The Audits Module is the integration of a structured, yet agile, quality assurance process to help organizations continuously improve team performance.
Proven Industry-Standard Quality Assurance Practice
Based on a methodology originally created at Carnegie Mellon University for the Department of Defense, the Audits Module follows the Process Quality Assurance (PQA) practice area of CMMI.
Synchronize Your Team’s Performance
Gain insight into team compliance with your organization’s standards and procedures. Have confidence knowing that everyone is implementing the best-practices that you have defined and expect.
Improve Your Team’s Performance
Uncover opportunities for improving your organization’s standards and procedures through constructive feedback with the practitioners. Use as a feedback loop to help your organization continuously evolve.
Address Problem Areas with Objective Data
Have the data you need to confront non-compliance issues which may be adversely impacting a team’s performance.
The assessment process includes reviewing artifacts, validating non-compliance findings, creating and managing action plans to address issues, and escalating if necessary.
The integrated process and tool are great for assessments like Capability Maturity Model Integration (CMMI) to get the organization’s processes institutionalized.